juta1 Privacy Policy

1.Introduction

This Privacy Policy ("Policy") describes how juta1 ("juta1", "we", "us", "our") collects, uses, processes, stores, and discloses personal data relating to individuals ("Member", "User", "you", "your") who register accounts on, visit, or otherwise interact with the juta1 platform at juta1.win and associated services.

juta1 is committed to handling personal data responsibly and in accordance with applicable data protection principles, including those recognised under international data protection frameworks. By registering an account or continuing to use the juta1 platform you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the juta1 Terms & Conditions, which form part of the contractual relationship between you and juta1.

2.Data Controller

For the purposes of this Policy, juta1 acts as the data controller in respect of personal data collected from Members and platform visitors. juta1 is responsible for determining the purposes for which and the means by which personal data is processed.

Where juta1 engages third-party service providers to process personal data on its behalf, such providers act as data processors and are bound by contractual obligations requiring them to process data only on juta1's documented instructions and to implement appropriate technical and organisational security measures.

3.Data We Collect

juta1 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification documents (collected for Know Your Customer and age verification purposes).
• Contact Data: Email address, mobile telephone number, and residential address.
• Financial Data: Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history, deposit and withdrawal records, and account balance information.
• Technical Data: IP address, browser type and version, device type and identifier, operating system, time zone setting, referring URL, and session duration.
• Usage Data: Game history, betting records, login timestamps, feature usage patterns, and promotional offer interactions.
• Communications Data: Records of customer support interactions, including live chat transcripts, email correspondence, and any feedback or complaints submitted to juta1.
• Responsible Gaming Data: Self-exclusion preferences, deposit limit settings, session time configurations, and any welfare review notes maintained by the responsible gaming team.

4.How We Collect Data

juta1 collects personal data through the following means:

• Direct Interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or subscribing to marketing communications.
• Automated Technologies: Technical and usage data collected automatically when you access the juta1 platform, via cookies, server logs, and similar tracking technologies as described in Section 10.
• Third-Party Sources: Identity verification data from third-party KYC service providers; fraud screening data from payment processors; and responsible gaming data from self-exclusion registers where applicable.

5.Purpose & Legal Basis for Processing

juta1 processes personal data only where a lawful basis exists. The following table summarises the primary purposes for which we process your data and the corresponding legal basis:

• Account registration and management — performance of a contract with you.
• Identity and age verification (KYC) — compliance with legal obligations and protection of vital interests (underage gambling prevention).
• Processing deposits, withdrawals, and bets — performance of a contract with you.
• Anti-money-laundering and fraud detection — compliance with legal obligations and legitimate interests of juta1.
• Customer support communications — performance of a contract and legitimate interests.
• Responsible gaming monitoring and intervention — compliance with international gaming authority obligations and protection of vital interests.
• Platform security and technical operations — legitimate interests of juta1 in maintaining a secure and functional platform.
• Marketing communications (opted-in Members only) — consent.
• Analytics and platform improvement — legitimate interests of juta1, balanced against Members' rights.

6.Data Sharing & Disclosure

juta1 does not sell, rent, or otherwise trade your personal data to third parties for commercial purposes. We may share personal data in the following limited circumstances:

• Service Providers: Third-party processors who provide services essential to platform operation, including payment processing, identity verification, cloud hosting, fraud screening, and customer support tooling. All such providers are bound by data processing agreements.
• Game Providers: Licensed game studios and live casino operators whose products are integrated into juta1 may receive session and wagering data necessary to operate games and verify RTP compliance.
• Regulatory & Law Enforcement: Where juta1 is required by law, court order, or regulatory directive to disclose personal data, we will comply with such obligations and, where legally permitted, notify the affected Member.
• Responsible Gaming Bodies: Where a Member requests self-exclusion or is identified as a person at risk, relevant data may be shared with responsible gaming registries or welfare organisations as required.
• Business Transfers: In the event of a merger, acquisition, or sale of juta1's business, personal data may be transferred as part of the transaction subject to the receiving party agreeing to honour this Policy.

7.International Data Transfers

juta1 operates with service providers located in multiple jurisdictions. Where personal data is transferred outside the country in which it was collected, juta1 ensures that appropriate safeguards are in place, such as standard contractual clauses or equivalent data transfer mechanisms, to ensure that your data receives a level of protection consistent with applicable data protection principles.

8.Data Security

juta1 implements appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/HTTPS encryption for all data in transit between Member devices and juta1 servers.
• Encryption of sensitive data at rest, including financial identifiers and authentication credentials.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Regular security assessments, vulnerability scanning, and penetration testing of platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. juta1 cannot guarantee absolute security but will notify affected Members and relevant authorities promptly in the event of a data breach that poses a risk to Member rights and freedoms.

9.Data Retention

juta1 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of the account relationship and for 7 years following account closure, to satisfy anti-money-laundering record-keeping obligations.
• Financial transaction records: Retained for 7 years from the date of the transaction.
• Customer support communications: Retained for 3 years from the date of the interaction.
• Marketing consent records: Retained for 3 years from the date consent was given or withdrawn, whichever is later.
• Technical and usage data: Aggregated and anonymised after 24 months; raw session logs are deleted after 12 months.

10.Cookies & Tracking Technologies

juta1 uses the following categories of cookies and similar technologies on the platform:

• Strictly Necessary Cookies: Essential for platform functionality including session authentication, load balancing, and security tokens. These cannot be disabled without impairing platform usability.
• Functional Cookies: Remember your preferences such as language settings and previously entered form data to improve your experience.
• Analytics Cookies: Used to understand how Members interact with the platform — which pages are visited most frequently, where sessions originate, and how navigation flows. This data is aggregated and not linked to individual identities.

juta1 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings, noting that disabling strictly necessary cookies will affect your ability to log in and use the platform.

11.Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by juta1:

• Right of Access: Request a copy of the personal data juta1 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where juta1 has no lawful basis to continue processing it, subject to legal retention obligations.
• Right to Restriction: Request that juta1 restrict processing of your data in certain circumstances, such as while the accuracy of data is contested.
• Right to Data Portability: Request a machine-readable copy of data you have provided to juta1 for transfer to another service provider.
• Right to Object: Object to processing of your personal data based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact juta1's customer support team via live chat or at the contact email address displayed in the footer of this website. juta1 will respond to verified requests within 30 calendar days of receipt.

12.Children & Minors

The juta1 platform is strictly restricted to individuals aged 21 years or above. juta1 does not knowingly collect personal data from persons under the age of 21. If juta1 becomes aware that personal data has been collected from a person below the age of 21, the account will be immediately suspended, all data will be deleted, and any deposits will be returned to the original payment source pending investigation.

If you believe a minor has registered an account on juta1, please notify our support team immediately via live chat so that appropriate action can be taken without delay.

13.Marketing Communications

juta1 sends promotional emails, SMS notifications, and in-platform messages only to Members who have expressly opted in to receiving marketing communications at registration or through their account settings. Each marketing communication includes a clear mechanism to opt out of future messages.

You may withdraw marketing consent at any time by updating your preferences in the notifications section of your account settings or by contacting juta1 support. Withdrawal of marketing consent does not affect the delivery of transactional communications necessary for platform operation, such as deposit confirmations, withdrawal notifications, and security alerts.

14.Changes to This Policy

juta1 may update this Privacy Policy from time to time to reflect changes in applicable law, platform operations, or data processing practices. Where material changes are made, juta1 will provide reasonable notice to registered Members via the email address associated with their account or via an on-screen notification upon next login. The revised Policy will be effective from the date displayed in the "Last Updated" header above. Continued use of the juta1 platform following the effective date constitutes acceptance of the updated Policy.

15.Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or juta1's handling of your personal data, please contact the juta1 data support team via live chat (available 24/7 from within your account dashboard) or by written correspondence to the contact email address displayed in the footer of this website.

juta1 aims to acknowledge all data-related enquiries within two business days and to provide a substantive response within 30 calendar days of receipt. If you are not satisfied with juta1's response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.